I should be given a refund! In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . Purchased 2 tickets to a college basketball game. Ticketmaster, for example, states that if an event is . DO NOT BUY FROM THIS COMPANY! Earlier this week, StubHub announced a change in its ticket policies during the COVID-19 pandemic and informed customers that cancelled events are now eligible Dierks Bentley Announces Gravel & Gold Summer Tour Dates, Suga Cancelled Sale, Ticket Pricing Another Verified Mess for Ticketmaster, Eventbrite Plans to Lay Off 8% of Staff; Outsource Other Roles, The Lumineers Announces Plans for 2023 Tour Dates, Ticketing Startup Backed by A-Rod, Marc Lore Launched, Ticketmaster Announced as Major League Soccer Ticketing Partner. i am not interested in a credit that expires so therefore am requesting my full refund. "We were only allowed 120 percent credit toward future concerts, not refunds. UNDER STATE LAW, IT IS ACTUALLY ILLEGAL TO FAIL TO HONOR ANY PROMISES MADE IN CONNECTION WITH THE RETURN POLICY OR TO MISREPRESENT IT. I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. StubHub Faces Lawsuit for Changing Refund Policy in Wake of COVID-19 I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. Even though I didn't get a reprint it was still great. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! Terrible Service! A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. My husband and I had tickets for Food city 500 on Sunday April 5,2020. If my ticket was valid I WOULD HAVE USED IT. Sams Club vs. Costco Which One is Better for You? StubHub, the leading secondary ticket seller, is facing a multi-million dollar class-action lawsuit after a last-minute change to its refund policy. Nobody will know until game day. So people can't just change their mind last minute or have access to the tickets and then try to get a refund. Their tech team looking into it or b.) You will enter your community username and new password and done! Are you kidding me really!? UPS delivered my tickets, but now I can't find them. If you have recently made a purchase with StubHub and believe you're eligible for a refund, follow the below steps. StubHub offers refunds for pre-policy change cancellations Very disappointed. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. It not I guess it is small claims. StubHub claims it is still offering refunds in states where it is required to by law but did not provide a list. StubHub changed its fine print on March 25, offering most customers just a credit. I don't have much faith that she will have a valid ticket to attend or that I will be receiving a refund. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Part of my frustration is money lost but it's also abt the integrity of the company. Terrible service as solution they've suggested me to sell them again, so fraud other people! Are we able to get refunds for Coachella tickets since they are now cancelling the April 2021 dates? Dworsky is a longtime Boston-based consumer advocate and former assistant Attorney General. Hour on Chat and another hour on phone. The refund will typically process within 5 to 8 business days. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. They also told me that because I did not call them right then and there (and, you know, miss my concert) that I would not be getting a refund. Money down the drain. "I finally got a supervisor on the line and he said 'No. We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months. However, if it's not in your name you can't get this done. I received a email on August 12th stating that the game has been canceled, and I was sent a 120% coupon that can be used for future events through your site. This website uses cookies to improve your experience while you navigate through the website. Im sensing a nice class action lawsuit coming your way. All of our tickets were void, fakes, frauds. Have you made a mistake by purchasing an excessive number of tickets? I simply do not understand how this can happen. I will never use StubHub again. my bank says 10+ days to get a decision if they will return my money. Otherwise you will receive a voucher for 120% of your purchase price. This is an essential cookie for the website live chat box to function properly. Where's my refund? - StubHub Community I also don't think it's right that we have to wait until this artists decides when she will reschedule if she even does reschedule and I have to accommodate that new schedule. It is taking Stubhub about 120 days to process refunds. I bought tickets as a gift and they can't attend now I'm trying to sell way above the "ticket price" bc of the service fees. This settlement ensures that consumers will receive the refunds that they are entitled to.. i have attached the information from the venue. Save my name, email, and website in this browser for the next time I comment. The 4 tickets were then sold to 2 customers. 'You're stealing my money': StubHub leaves customers feeling screwed Managing your orders 43. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. while we were at work. I checked by calling Ticketmaster. It . Too late to purchase decent seats. Its my first and last time using this site. Never Again. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. Not to mention post the amount of the transaction to your credit card for tickets that for some unexplained reason are not available after you paid for them! As I stepped away from my computer to answer the door, I came back to see my daughter was on my laptop and that she accidentally purchased tickets for an event that I was just looking at -- a date I didn't want. Thats interesting right after covid first happened this was the email I got saying dont worry I would get a full refund. This rep, Jamie, was very rude speak with her supervisor because I was wanting to get a refund now so I could figure another supervisor. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Dworsky says he hopes she'll intervene. This will be reported to the BBB and any other place I can provide this borderline illegal activity to. They could not refund me nor give me the seats I wanted. I went to Barclays Center for the Chris Brown Party Tour yesterday. 01-24-2022 11:26 AM. I have been attempting to contact you several times regarding ticket order #553613638. My mother accidentally bought seats for a concert at an out of state venue, which is a common mistake. It was for a special occasion. Those who purchased tickets through StubHub for events subject to the settlement are encouraged to look out for an email from StubHub outlining their options, or contact their state attorney generals office to make their claim. I received a resolution from StubHub quickly after I filed a complaint with the Better Bureau. ADELE REFUND Las Vegas SHOULD BE BY CHOICE - StubHub Community My tickets were 100% real. Re: Refund in Progress. Analytical cookies are used to understand how visitors interact with the website. Also disputing a charge that you made is fraud. How to contact the seller. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. I would like a refund!!! Needless to say, I received a full refund. I have been attempting to contact you several times regarding ticket order #553613638. Yes Everything Everywhere All at Once Sweeps Spirit Awards, N.Y. Times to Stand Trial This Month as Sarah Palin Libel Suit Heads to Jury, How the Supreme Court Could Shake Up Disneys Spider-Man Plans, United States v. Facebook: What Hollywood Has at Stake, Guest Column: 'Turning Red' Writer-Director Domee Shi on Making Her "Magical Puberty Story", DP Darius Khondji on What It Was Like Working With Bong Joon Ho on the Highly Anticipated 'Mickey 17', John Malone and Charter Directors Reach $87.5M Deal to Settle Investor Suit, Rupert Murdoch, Fox Corp. Sued For Sharing Bidens Presidential Ads Before They Aired, Paramount Will Pay $122.5M to Settle CBS-Viacom Merger Lawsuit, Lionsgate Dealmakers Michael Burns, Brian Goldsmith Extend Contracts, A24 Buys Off-Broadways Cherry Lane Theatre, Pay TV and Cable Providers Lost 5.8M Subscribers in 2022, Star Hairstylist Jen Atkin Reveals Must-Have Hair Tools, Tutorials and Pro Tips In New MasterClass, Rihannas Puma x Fenty Is Coming Back Heres Where You Can Still Buy Those Cult-Fave Creepers, The Best Bridesmaid Dresses for Every Budget, From Under-$100 Gowns to Hollywood-Inspired Classics, BTS Army: Heres When and Where Legos Dynamite-Inspired Set Arrives Online and In Stores, The Big Lebowski Turns 25: People Didnt Get It, Jeff Bridges Recalls, How the Landscape of Native-Led Stories Has Changed Between Avatars: Were Flexing Our Sovereignty, The Definitive Voice of Entertainment News. Horrible company. Hearst Television participates in various affiliate marketing programs, which means we may get paid commissions on editorially chosen products purchased through our links to retailer sites. to see the game on TV? I am quite dissappointed. "The company even repeated that promise of full refunds in an email sent to Cormier in early March. Horrible return policy, will never use stubhub again!!!! Stubhub is assuming that I will want to attend another event some time in the future and that they can hold my money until then. Is it still taking 120 days? From that StubHub wallet page you can request a refund instead of keeping the credit. COVID-19 Impacted Events Updates : StubHub It's not fair to the seller or stubhub. Needless to say, I initiated a dispute over StubHub's transaction. How to Request a Stubhub Refund [98% Success] - DoNotPay So now the tickets will not arrive in time for my event. At the same time, buyers expect immediate refunds. $868.64 is a lot of money especially now to just throw away. Received only one of two tickets in one package. Still haven't received refund. Stub hub has failed its customers once again with a terrible return policy. How is it that I paid $140 for these tickets and tried selling them through stub hub only to walk away being charged $176 on top of the $140 I paid for tickets. 2023, Hearst Television Inc. on behalf of WCVB-TV. But . So i grabbed 2 tickets ( I checked after they went on sale). I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. They explained to us the person who registered the wristband could show up to the event and claim they lost it. StubHub Returns and Refund Policies Hotels Using NFTs to Create a StubHub for Lodging Reservations They had me wait 3 hours to tell me to go scratch. StubHub's Changing Refund Policy Under Fire - NBC Boston Weve worked hard to create a platform that serves both buyers and sellers as a trusted marketplace, he wrote. We greatly appreciate our communitys patience and understanding during this extraordinary time.. We were so excited to go together and experience this momentous event! The GnR concert was cancelled here in Canada and stub hub saying cash refunds up until May 31 2021 I only received the cancellation email on June 1 2021 from Ticket Mastersure hope I get my $665 bucks back. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. StubHub's no-refund policy leaves ticket holders fuming - WCPO The ticketing firm, which was acquired by Viagogo for $4.05bn in 2020, announced this weekend that customers who purchased tickets for events in the US and Canada prior to March 25, 2020 and were defaulted to a 120-per-cent credit when their event was cancelled, now have the choice to keep their credit or default to a cash refund. "If you have tickets to a show that is postponed, you will be able to select your refund . Did StubHub's changed ticket refund policy violate Mass. law? Major League baseball canceled the game and StubHub changed its policy. A lot of tickets sold on stubhub are individual people. StubHub: Reviews, Complaints, Customer Claims | ComplaintsBoard On or about May 3, 2021, Defendant announced that it would provide Eligible You can request a refund from StubHub by email. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. When I received the tickets it is stamped on them in large lettersStudent ID required! If your event is canceled and not rescheduled, you will receive a credit worth 120% of the amount you paid for the impacted event or the option of a cash refund Sell tickets safely and securely: It's free to list your tickets Set your price and adjust it at any time before your tickets sell I even told them the seats I wanted are cheaper than the one that were purchased and I let them know it was fine if they kept the remaining money and they didn't help. Steve Brown #TheTwoSteves (@therealdesert) April 1, 2020. Robert Griffin told NBC10 Boston Responds he bought his wife tickets to see the Celtic Woman show at the Hanover Theatre in Worcester on March 29 as a birthday present. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. So, Stubhub claims to be selling tickets identical to those from the event, but that's a lie. I purchased tickets for a James Taylor conert and paid for them months in advance. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. So I would like a refund for the pass that was never sent to me. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. I selected a particular date for a Broadway show. Now what? Describe your scenario and include any supporting evidence. I purchased a parking pass in advance for a concert, and the parking pass did not work (would not go to the barcode screen) leaving me having to pay for parking TWICE. I'm going to contact my credit card to see what my options are. In the last few weeks, 28,000+ events have been cancelled, postponed or rescheduled 23,000 in the US alone. >> I FINALLY GOT A SUPERVISOR ON THE LINE AND HE SAID NO, WE ARE NOT REFUNDING MONEY AT THIS POINT. I purchased tickets to an event that has been postponed twice the second time being indefinite. Stub hub is asking me for "proof of transfer" when Wells Fargo never gave me the option to transfer these tickets. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. A StubHub employee via phone assisted in returning the ticket to my account. NEVER again! Shame On You. As a secondary marketplace, refunds through the primary source would not affect your compensation if the event was cancelled. Do not buy tix here! Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Last time I'll probably use StubHub. These cookies track visitors across websites and collect information to provide customized ads. Ask for screenshots if I had not read the previous review I wouldn't have thought to ask for a screenshot and they may have lied to me as well and I would have been out 500$ and sober to boot. I won't let them take advantage of fans like me by ; and they have friendly voices. At the event, tickets were discovered to be invalid. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company.StubHub had drawn intense scrutiny and several lawsuits after an abrupt policy shift last spring, issuing only credits towards future ticket purchases on events that were cancelled due to the pandemic rather than cash refunds - with the exception of . When my wife explained to them the issues with the wristband not being registered in our name, Stubhub said it wasn't there fault if we were too stupid to not loose the wristband. Under normal circumstances, these processes are manageable. These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. Its really not fair to people whom purchased on this platform. Tickets havent even been issued yet soowhere is my $$, Kelly Kay (@nygatoralumni) March 31, 2020. StubHub phone wait times are 3 hours. I cant wait until the lawyers sue you into oblivion in a class action lawsuit for your unethical and dishonest behavior. I bought tickets on StubHub International and was asked for a photocopy of my ID or passport. Even talked to their top customer service expert who was an absolutely useless subhuman monster. So I went ahead and purchased another pass the day of the game and ofcourse I had to spend more money. Overall awful experience with only one of four tickets received for $500. McMillan says the game was canceled when the NHL suspended its season on March 12, 2020 due to the coronavirus outbreak. I immediately called StubHubs customer service since I didn't see a way to cancel the order online and couldn't find the Refund or Order Cancellation policies. StubHub offers some customers cash refunds for tickets to events canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many. Buy sports, concert and theater tickets on StubHub! He reportedly paid $120 per ticket. judging from this forum and their lack of security measures for buying and selling tickets in general 8 doubt I'll ever get my money back. This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. We are waiting for the event promoter to update their website with how they are moving forward with 2020tickets. Hi Joan. The Investigators: Ticket companies are refusing refunds for canceled Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. "These consumers made a deal with StubHub," he said. the Stubhub policy is to only give refunds if an event is cancelled. No where does it state that you needed to be a student at the school to use these. hey piget2008 if its for the U2 event, stubhub is offering refund if you send the tix back just email [emailprotected] saying you want a refund, if its not for this event they offer one time exceptions of store credit, ONLY if youve never had one before because its a ONE TIME EXCEPTION, this is for ppl that buy wrong tix on accident of want different tix or cannot attend the event, and another thing sellers of doing business. I lost my debit card and someone used it to purchase wwe Wrestlemania tickets and I didn't authorize them and I want my refund back. I purchased two lana del rey tickets but when I arrived they said my tickets were not valid ? How to get your StubHub refund Colorado consumers who have not been contacted by StubHub and believe they are entitled to a refund may either contact StubHub at 866-788-2482 or the. Stub hub is a 3rd party seller. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. >> I PURCHASED TWO TICKETS FOR $390. while we were at work. No where did it say there is 15% charge. All rights reserved. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Customer service will only take calls for ppl with event in the next 24 hours. Obviously, the seller realized go see her favorite hockey team on the day of her birthday, 11/11/2012.out has been announced and I called stubhub customer service to see if there wanted a time frame of when I would see my refund if it did in fact get canceled they could answer the question or give me a refund now. Did you find it helpful? I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. NOPE. The deal requires StubHub to: The consent agreement includes an injunction that requires StubHub to: I WILL NEVER USE THIS SERVICE AGAIN. This cookie is set by GDPR Cookie Consent plugin. Copyright 2023 Xperiology. Customers say yes, >> JANUARY 24, WE PURCHASED THE TICKETS. How Can I Request a Refund for a StubHub Ticket? Stubhub seller sent 2 tickets for pax east and they want me to send them back but are they gonna pay for my gas and time to send them in? Solutions : StubHub Ireland I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. THE ATTORNEY GENERAL SAYS ANYONE AFFE. I will NEVER use stubhub again! How Do I Get Stubhub to Refund a Charge? - GetHuman They cancelled the order, then then charged me $179 (which is double what the person paid) because they chose to purchase tickets for the people at twice the cost. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. I agree. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. 2. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. StubHub has updated it's refund policy for canceled events, previously you'd receive a full refund. Bought 2 tickets for Hamilton in Chicagogot there and the view was 75% obstructed in one seat, and 35% in the other..StubHub did not mark EITHER as obstructed. Consumers in several states will receive long-delayed refunds from StubHub, according to a multi-state settlement of lawsuits brought in the wake of a shift in the ticket resale companys refund policy in 2020. Announcements have been made but, a plan of action has not been put into play quite yet. All Rights Reserved. Decide on a ticket price and how you will be repaid. When I called stubhub to cancel the order they stated I was it of luck and could only resell the tickets since it was disclosed. This is insane you take all our money then just day here we are gonna just give you something else that you didnt even want. The Hollywood Reporter is a part of Penske Media Corporation. Checked my status for my refund on two events. Unconscionable Money grabbers. I asked for proof that it showed on the original order (I was pretty sure it was not) and I asked for screenshots proving this. They bought tickets with promise of money back if the event does not occur. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Select Sell tickets from the three dots. The suit explains how StubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. At NO stage did they advertise this game as a TBA or TBC date and time. Complete StubHub customer service contact information including steps to reach representatives, hours of operation, customer support links and more from ContactHelp.com. All Rights Reserved. FRACK! They take your money for tickets they don't even have yet and promise to deliver the day before the show - in my case 6 months away! Rumors that you are ignoring customers are going around, and from what I have tried to contact you are proving them true. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Buy sports, concert and theater tickets on StubHub! Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. Your service is terrible and not worth the fee. Hope someone from Spain make a demand withe the corresponding authorities. Concert was postponed to October and was just canceled. Sorry we couldn't be helpful. "I finally got a supervisor on the line and he said 'No. Refund peoples money. After the switch, you will enter the email address you use to access the community in order to reset your password. All of our tickets were void, fakes, frauds. Following backlash from customers, the ticketing company responded in a statement this week. Next time I am going to use a credit card gift card to secure my account so that they can't behave this way. People have to make mistakes all the time and this was a mistake. News Corp is a global, diversified media and information services company focused on creating and distributing . This cookie is set by GDPR Cookie Consent plugin. "McMillan says StubHub told him he could not receive a refund because the game had not been canceled but only postponed, despite the fact that he had purchased his ticket with StubHub's. Wrong seats. I listed tickets on Stub Hub for a Broadway show. I don't have "proof" because stub hub transferred these tickets and took my access away from them. FRAUDULENT COMPANY!!!!
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