Light on router is blue but no internet connection 1 user liked/thanked this post: Check the power supply and that your Hub is turned on. I have reset hub etc - still no internet. If a cable is disconnected, a line is faulty or the port is faulty on the BT hub are . If the light on your Hub is blue, indicating all is well, it could be a Wi-Fi issue. On the Plusnet hub it says 'connected'. Any joy? Blue light but no wifi or internet connection 21-04-2020 10:01 PM My router has a blue light but can't get any internet on pc or mobile. At the end it will raise a fault for you. If it's still red your Hub might be faulty. Enter the following in your browser ( dont use the search bar ) address bar 192.168.1.254 You should now have a new hub one page. Engineer said there must have been a line fault. This light turns on when it gets no connection. If the light doesn't turn blue, use a paper-clip to press your Hub's Factory Reset button. Check the power cable is correctly inserted. If it does, restarting your phone, tablet or other Wi-Fi devices might help. If I hotspot from a phone I can get internet on all devices. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. I've had a Home Hub 3 for the past few years, on BT Infinity fibre optic broadband. If you still can't connect to the mobile network, contact us. Select your hub from the options below to see what they mean. Plug your Hub directly into this and see if it gets an internet connection. 23h09, on If its still red, reset your Hub using a paper clip to press the Reset button on the back of your Hub for a few seconds, Youre connected to broadband but your account might not be switched on yet, Wait until after midnight on the day we switch on your broadband, Youve tried to log in with the wrong username and password, Reset your Hubs password by using a paper clip to press the recessed Reset button on the back of your Hub for a few seconds, Theres a problem with your broadband line, Check all the cables are plugged in correctly and that its after midnight on the day we switch on your broadband, Youve switched off wireless security for one or both wireless channels, Turn on your security in the wireless tab in your Hub Manager, Your Hub is in WPS automatic connection mode, Click the button to connect (on your computer or adapter) without entering a pass key. When you first plug in your hub, the lights will appear in this order. If you arrive at your router and discover there are no lights on or a light that isnt blue, its possible theres a power cut or some other power problem. If you wait a few minutes, this should eventually turn into a solid blue light which indicates everything is ok. 22h44, Thanks - I will grab that data - here is some general info, on If you do nothing it should come back on but I would suggest going through the online Broadband Trouble Shooter. If there's still no light. Monthly cost changed on Tuesday - no internet since then! If you haven't I would expect it to go live by midnight tonight. If you get stuck, see your hub's set up guide. Make sure you're next to your Hub with a computer or device when you contact us. You should receive updates from DPD. Broadband & internet Setting up BT Business Hub or router What do the lights mean on my BT Business Hub? Your Hub can't connect to your broadband line. Is the power cable plugged in and switched on at the mains. The Smart hub should just need connecting staight into the wall socket. Sorry to hear you can't connect to the internet. The hub is a Smart hub running firmware SG4B1000E01E (the same as mine). Thanks, on If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. Wait for the blue light. The light will turn steady blue when your Hub is ready. Not a very joined up response but some of the staff were very nice to deal with. Choose ' Open 'No Connection' help ' under 'No service'. Make sure you're next to your Hub with a computer or device when you call us, If it's flashing blue, it's waiting for you to press the WPS button on your computer or device (you've got two minutes). Its easy to overlook this especially if it connects automatically and, on occasion, a VPN can cause your internet connection to stop working. Check if the broadband cable (grey ends) is plugged incorrectly. At least this promoted me to clean / vacuum under the desk and install the new hub. The light will turn steady blue when your Hub is ready. A steady blue means that the Hub is connected to your broadband. If the light isnt a steady blue there could be an issue, but there are things you can do to help resolve it. 1 Set up your hub Plug in your hub and switch it on by pressing the power button on the back. Check the broadband cable. We're usually less busy between 12 and 6.30pm. Thanks again for the help - I have checked all / all look ok. On Monday no lights on the Openreach modem were on. Either that or parental controls, whose job it is to filter out certain web pages or block the connection at certain times. Using the Power button, turn your Hub off and on again. 13h59. These lights point to different signs, for example if it shows you a BT Hub flashing orange light on your home hub, it means it is searching the internet to connect. 30-05-2020 A flashing light or steady?Have you just joined EE BB or were you already with EE BB? If this isn't the case the first thing to try is restarting your hub. Your Hub is connecting to another wireless device using WPS. You can switch it on via the Hub Manager. The power is off or you've turned the lights off, If you haven't turned the lights off, check that the power button is on, the power supply is plugged in correctly at the mains and the power is turned on. on The flashing purple light suggests you've got no broadband connection at all, so the first thing to do is check everything is plugged in properly. If you find there is no dial tone or a noisy line, you can report a fault via the My BT app on your mobile phone or by logging into your account via the - also how do I switch it off? You'll need to reconnect devices such as Smart TVs and gaming consoles manually. 16h54. Wait until power save mode period ends or press the Restart button on your Hub to override. If it stays orange use the Contact us link at the bottom of the page. If you see these colours when youre not starting up your hub, follow the instructions to resolve the problem. The lights on your Hub give indicators about what the hub is doing andwhether everything is working correctly. Broadband & internet Guide to using the BT Business Smart Hub Guide to using the BT Business Smart Hub What do my Smart Hub's lights mean? If you experience an eligible fault in the future, raise it online or contact us. You can switch it back on again via the Hub Manager. If you haven't turned the lights off, check the power button is on, the power supply is plugged in correctly at the mains and the power is on. VPN connection enabled on your device. 1:55 PM. I have got a PC plugged direct into the hub - again no internet. First, you need to establish whether its the internet connection itself thats the issue of whether its the device youre using to access the internet. We steer you to products you'll love and show you how to get the most out of them. Turn it off and then on and try again. Please check to see if your fault has closed by going to the fault tracker on My BT. appears to be unstable / he is worried things might drop out again. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection make sure that your router is properly connected to the internet and that it is receiving a good signal. Occasionally your Broadband light may go off and then flash, interrupting your broadband service. on Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 31-03-2020 This can take up until midnight on the day we switch your broadband. Using the Power button, turn your Hub off and then on again. 30-05-2020 30-05-2020 The Mini Hub is yours to keep as a BT Halo customer, so keep it somewhere safe. Turns out I had no engineer booked (lucky I did not wait three weeks). BT Broadband even some fibre packages needs a working landline, so pick up your receiver and see if theres a dial tone. Ah ok. Can you try this guide to see if it helps? Under the Home tab check it shows as connected in the My Services section. As long as you havent changed the factory settings this should take you to the management page where you can either click on Advanced (Smart Hub) or Settings for Hub 3, 4 and 5. Hub is connected to broadband but can't connect to the Internet. The test socket is your main socket. Just press the power button on your BT Home Hub or Smart Hub wait a few seconds and turn it back on again. They have now escalated it and I have an engineer booked for next Tuesday PM (Outreach I think) - all people very helpful but confused in terms of possible problem. Trying to work out your BT hub orange light from your BT hub green light? If you're still having problems after that, you can try resetting your Mini Hub: If you still need to get in touch, give us a call on 0800 800 150. It will turn off wi-fi and enter sleep mode if no device is connected to it after it's been on for a period of time. Your Hub will return to normal mode after a few minutes. high tea intercontinental sydney; kimpton blythswood square hotel Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Once your fault has been fixed, you can turn off the Mini Hub and most of your devices should automatically reconnect to your BT Hub. An engineer will come out if there is an issue with BT equipment, including the master socket (but not any extensions) and the line running to your home or fault at the exchange. The light will turn steady blue when your Hub is ready, The Hub is working but isn't connected to the internet - this takes about two minutes, Connect a device to your Hub using a cable or wi-fi. Weve listed some expert tips to help you fix the problem quickly. The Hub was fine / everything in the house was fine - it was a line fault. It might be a router firmware issue with an easy fix. If it's flashing red, it didn't connect - give it a couple of minutes and try again. Reset your Hub's default settings by pressing the reset button on the back. Click on your model of Hub to find out what the lights mean. Find your broadband network login details. This, BT's official advice rather unhelpfully states "shows that there's a problem somewhere". Check out this forum with a description of the problem and fix: 1 user liked/thanked this post: Press and release your Hub's Restart button. Your broadband is active, but your Hub can't connect. This really can help. You'll get them in the Hub managerhttp://192.168.1.254then Advanced Settings -> Technical Log. Connect a device to your Hub using a cable or wi-fi. If this doesn't fix your issue, please contact us. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 To fix this, you need to log into the admin section of the Hub: remove the slide-out tab from the rear which will display the admin password. Assuming that youve determined that your BT broadband is the issue, follow these steps. Weve found that many fibre connection issues can be resolved bypower cycling the modem turning it off and on again in a controlled way. Press and release your Hub's restart button. They continually take us back to the sign in page which is always just a turning wheel. And the Mini Hub will also work over a 3G signal. on Do not report it as a broadband fault - you will go round in circles. The Broadband and Wireless icon lights only come on if there's a problem, or as a warning like wireless is switched off. Hub is back where it belongs. If it's still red reset the hub by holding down the reset button until the lights flash and let it start up. Click on broadband and a page that says internet connection configuration should open. If the light doesn't turn blue, use a paper clip to press your Hub's Factory Reset button. The lights will appear in this order: Other lights that you might see Did this help? Then check the other end of the Ethernet cable is plugged into the WAN port of your Hub correctly - you'll hear a click. Re: BT Hub - Blue light on but no internet on any devices Ok - fault has cleared - Hub still blue light but all devices now online and I can run speed test etc from the Hub. If I hotspot from a phone I can get internet on all devices. best broadband deals. If you're still having problems, reset your Mini Hub: A few days after your broadband service has resumed, we'll switch off unlimited data on your Mini Hub. It has been hard to convince them it is not my issue. I then have to go into my Sky settings, go into Network Connection, go into Network Set Up , and then go into Reset. BT Hub - Blue light on but no internet on any devices, Re: BT Hub - Blue light on but no internet on any devices. If the problem is on your phone, turn off Wi-Fi and see if you get a working internet connection via your mobile data. Get more information on BT Power Save mode. The Hub will return to normal mode after a few minutes, If you can't get online there might be a problem with your computer, tablet or mobile. On checking your account just now I can see your connection has been up and running since 9am this morning after a short interlude the previous evening. 2 Set up your dongle Connect the USB docking station to the USB port on your hub, then plug the dongle into the docking station. Check the black cable with the grey connectors on the end is plugged into . When you first plug in your Hub, please wait for it to sync - this usually takes about four minutes. Wireless is switched off for either 2.4GHz or 5GHZ bands or both. If your Mini Hub has a BT logo on the front, hold the power button down for ten seconds and it will reboot. 31-05-2020 The power is off or the lights have been turned off using the Hub Manager. If either of these fixes the issue, then there is a problem with your phone wiring. steps to setup CloudFlare DNS on iPhone or iPad. Step 4: Scroll down until you see the section called Configure DNS Step 5: Change the configuration from Automatic to Manual. Try switching your device off and on. Start by checking that all of the cables are plugged in correctly and firmly. Connect a device to your Hub using a cable or wi-fi. Open a new web browser window and follow the on-screen help wizard to get connected. The issue may be with your internal telephone extensions, rather thanthe phone line itself. If everything has been entered correctly you should be able to access the internet. (Instructions for an Android device are here.). Which router, BrightBox 1 or 2 or . make sure your device is connected to the WiFi network. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. Open a web browser and follow the on-screen help wizard to get connected: Blue light : The Hub is working fine He it trying to book an engineer (external) to check the line. Use the Contact us link at the bottom of the page to get in touch. If necessary, attach an ADSL filter to the socket (if theres just one socket there, itll be shared between your landline phone and BT router, so a filter is needed). The Hub is in Bridge mode and will act as a modem only. If this doesn't fix your issue, please contact us. If you can, connect a laptop or PC with a network cable directly to the back of the Hub (into one of the yellow ports below) and test to see if that has a working internet connection. There are other free services available too including Google DNS (8.8.8.8 / 8.8.4.4) or you could just try entering PlusNet's DNS servers manually. I'm sorry you've had some trouble with your broadband service and I apologise for the frustration caused. Once you have done this press connect. Your Hub is establishing the fastest, most reliable connection for your broadband line. First, try resetting your router to its default settings. Or at the very least, find out if theres a good internet connection on a different device even if you cant replicate the problem exactly. how to cancel BT Broadbandand find the Click on advance settings and enter the router password. This is a white box that connects to your BT Hub. 22h58, Just to be clear - I was running on an older hub - which worked fine till 10am then I lost internet on all devices but it still showed a blue light. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Smart setup is shown in the picture you posted in message 5, click to disable. We had the one about the phone on the 19th. on We're usually less busy between 12 and 6.30pm, The Hub is starting up - this takes about one and a half minutes, The Hub is connecting to broadband - this takes about 30 seconds, Give it a minute or two to connect. If it stays green, turn your Hub off and on again. Restart your device, and if the light is still red, contact us. Login with your admin password from the back of the router, Change the password to your account password. Ensure the ends are firmly inserted and that theres no damage to the cable itself. 0h03, Have you tried entering your phone number herehttps://my.bt.com/consumerFaultTracking/public/faults/tracking.do?pageId=31. The BT Smart Hub 2 router is showing a blue light and is definitely on. Press the Restart button. If it's flashing red, you didn't connect. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. Step 4: Scroll down until you see the section called Configure DNS. 30-12-2016 On the back of your Smart Hub, you should see a grey socket with the word Broadband above it. He also covers smart home tech, mesh Wi-Fi and electric bikes. And if you're using a filter, check that's plugged incorrectly too. Your device is not paired to your hub. Broadband light is blue, but I can't connect to the internet. The BT Home Hub 5 is capable of dual AC Wi-Fi. weststreet78. When the hub's lights are on, it's ready. How do I create a wireless connection to my BT Business Hub 3 using WPS? 2022 31-05-2020 st thomas rutherford labor and delivery visitor policy 0. taqueria azteca broadway. Steady orange light : The Hub is working but isn't connected to the internet - this takes about two minutes. Flashing purple means the hub isn't connected to the internet. Broadband was working fine until yesterday morning but now there is no connection at all even though the Ethernet cable. Can you post your router stats and we'll take a look? Press the Restart button on the back of your Hub. Thanks, on Make sure your Smart Hub is on and attached to your Hybrid Connect device. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: Step up your cyber-security, Save time, manage your account, and check your services at your fingertips. I take it you've replaced the SETUP part with your account username? BT Business Hubs: Help and guides for your model. Open your web browser and visit http://btbusinesshub.home/. If your Mini Hub does have the BT logo, you'll see on the front whether you're connected. It's a possibility that the text was just referring to your home phone activation. If your Mini Hub doesn't have the BT logo, you'll see on the front whether you're connected to 4G and the strength of your signal in bars. Blue: The Super Hub is in router mode. For a Smart Hub: on the Advanced Settings / Broadband / Internet page. I would now say 99.9% this was an external issue / no faults inside the property. BT Smart Hub 2 BT Smart Hub and Ultrafast Smart Hub BT Home Hub 4 and 5 If it's your broadband activation day, it can take until midnight for this to happen. The Hub is working but isn't connected to the internet. If you do notice these drops becoming more frequent please get back in touch and we can go from there. Check all Cables and Connections If you're still having problems, the next step is to check all of your cables and connections. You have a broadband connection if you can't get online there might be a problem with your computer, tablet or mobile device. Your Hub will restart and the Power light will glow steady blue. It is odd the hub blue light is on? Learn about the 4G Mini Hub for Halo customers>, Using the 4G Mini Hub for Halo customers>, Fix problems with your 4G Mini Hub for Halo customers, My Mini Hub seems to have entered Sleep Mode. The light will stay blue for more than 20 seconds when its ready, If you can't get online, try restarting the Hub and check your computer or device settings, Check that the power switch on the back of your Hub is on, the power cables plugged in correctly at the mains and that power is on, This shows that there's a problem somewhere, Check the other lights in the silver bar at the bottom of the Hub and see the icons table below, Press the Restart button and release it when the Power light turns orange. 30-05-2020 If it's your broadband activation day, it can take until midnight for this to happen. We'd like to help so please get in touch. The lights will appear in this order: Check the broadband cable (black with grey ends) is plugged in correctly and you're using a filter if needed. Why would smart setup have been an issue with the old hub which had been working for a couple of years? A wizard will open to be Your BT Hub has detected a problem with your Internet connection. The BT Home Hub 4 has four antennae and is capable of dual-band Wi-Fi. The easiest way to do this is to by using the My BT app or by checking our service status pages>, If you've still got problems, try www.bt.com/help/connectionissue or get in touch>. on I have connected to master socket but this makes no difference. The lights on the BT Hub tell you what's going on with different functions and whether there are any problems. If you are still having problems try turning the device you are using - like a phone, tablet or laptop - off and on. Look for a tab that says disconnect and click on it. Blue light but no wifi or internet connection. On the Plusnet hub it says 'connected'. How long has this been happening?What does it say after you log into the router: Obscure your names & numbers in the BB Username but post the 1st 2 parts of the IP addy. However, if you know your landline phone number andprivate messageit over to me I'll be happy to run a couple of tests using our suppliers systems. Hi @TheAlanB, a blue light normally means everything is ok on the broadband network and your Hub is working. I have this exact problem. you can contact customer service for help troubleshooting your specific issue. Step 7: Remove any IP addresses that may be already listed and in their place add: 1.1.1.1 Use the Power button to turn your Hub off and on again. Here is the info - thanks for any help on this everyone. Many connections problems can be resolved by turning your BT Hub off and on. Check the Ethernet cable (red ends) is plugged into the modem's PORT correctly. You should still get a good connection. Try a few different spots around your house to find the best 4G signal. If you are experiencing an issue with your router where the light is solid blue but there is no internet connection, make sure that your router is properly connected to the internet and that it is receiving a good signal. Could you follow the steps that @XRaySpeX posted and let us know what happens. 13-06-2021 I have plugged that in and connect all devices - again blue light and again no internet on any devices. when you dial 1470 17070? Select your hub from the options below to see what they mean. Jim has been testing and reviewing products for over 20 years. 31-05-2020 Any ideas what might be wrong - I really need internet (not for fun and entertainment). 31-03-2020 12h58, on Broadband needs a working phone line. Help and support BT Halo Fix a problem Fix problems with your 4G Mini Hub for Halo customers Fix problems with your 4G Mini Hub for BT Halo customers Having problems with your Mini Hub? 31-05-2020 Check you can make a phone call and that there's no noise on the line. Now for PAIRING, Open G Hub Application, go . The default setting is to merge the two together so you see only one network name. Does it announce your correct no. Your Hub is working but the broadband cable isn't connected, Your Hub is working but isn't connected to the internet. on 13-06-2020 on Open a web browser and follow the on-screen help wizard to get connected. Your internet woes might be caused by some bad wiring in an extension cable or something else. Here's some tips to find the issue and get it fixed. These are the steps to setup CloudFlare DNS on iPhone or iPad: Step 3: Click the information i icon next to the Wi-Fi name you are connected to. 1:43 PM 30-05-2020 Sorry, I'm fresh out of both ideas and guesses but I'd love to know the cause, can you post when you find out? It says connected and the username is setup@plusdsl.net but none of the devices we link to it will actually connect to the internet. This will tell us at which stage EE have got to. 31-05-2020 I made the mistake of resetting my router to factory settings which stopped it from connecting with the server, due to a password issue. There's a problem. Wireless security is switched off for one or both wireless channels. Your device is connecting to the mobile network. Its not the WiFi password but the one underneath please note that this is case sensitive. Rachel Message 1 of 6 (3,202 Views) 1 5 REPLIES Rachey0 Newbie Posts: 2 Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. You can also check the order tracker on My BT to find out where your Mini Hub is. Click on your model of Hub to find out what the lights mean. I have connected to master socket but this makes no difference. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site.
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