I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. A copy of a notice from the examination body, school, college, university confirming the change of date. They do but its retarded. Can I use a Ticketek gift card or voucher? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Adverse weather with no Government Agency warnings not to travel. I tried to buy tickets to Jim Jeffries, afterpay processed the payment, but the tickets from ticketek didn't. means a requirement to move address imposed on. Wife tested positive on 13th. This is not an insurance policy. They ended up rejecting my application for a refund and closing it down entirely. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Share. It's the result of a monopoly. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. Attend participate in, take part in, use, or be present at. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions The website for Ticketek sends you to a website called "refundable" but then they tell you (too late ofcourse) that they can't help you and to go to Ticketek.So you go to Ticketek, then they take ages to do anything, only to forward your request to the theatre directly by which time it is past the time of the show and you can no longer get a refund. To apply for a Refund simply click on the link in the Refundable Tickets section of your booking confirmation email, or click here and insert your OrderID found within the Refundable Tickets section of your booking confirmation email. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. What should I do? What gives? How they don't answer their emails again and fair trading have finished as they have "agreed to refund me". Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! Buy guaranteed tickets for sold out events at a fair price. The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. etc.WHERE IS THE ACCOUNTABILITY? Make a report to ACCC. Abusive partner? I have contacted your Customer Service team but have not received a response. Honestly you have the same level of risk buying the tickets last minute from a random on gumtree. Any temporary relocation for work must be for a period of at least 3 months. More Info. I would start with Consumer Affairs Victoriahttps://www.consumer.vic.gov.au/Their website is easy to navigate and unlike Ticketek they actually have trained staff who will contact you back. Verification can help ensure real people write reviews about real companies. You may also wish to resell your tickets if you cannot use them. Fire A report from the fire service and/or police. Youmade an unsuccessful request for annual leave for the date of theBooking. To read more about Covid-19 please visit our dedicated page here. Where the examination is being provided by a commercial business (not by an educational board). Sick relative? Why does Ticketek Marketplace charge fees? But the thing is, they didn't. is cancelled or postponed by the provider. Immediate household persons living together at the same permanent address. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Cannot add tickets to wallet. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. I can not believe in this day and age HOW BAD this company is. Please note the name of the Ticketek account must match the name on the refund request for your refund to be approved. Find out how we combat fake reviews. Are Refundable tickets offered on Gift Voucher sales? I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. The call centre shut the phone to the customer's face.. Their contact phone number is a recorded message repeating the same excuse that redirects you to the website. A doctor cannot be You or a member of Your family. What can I do if my tickets are lost, damaged or stolen? I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Confirmation of failure or disruption of the public transport. 2023 ProductReview.com.au Pty. A police report or crime number to confirm the theft(Self-declaration not accepted). Easy as. I will never purchase anything with you again. What the hell is that? If the purpose or reason for which You booked Your flight in order to Attend has altered or been cancelled. Please also read the General Conditions of Refund. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. You may also wish to resell your tickets if you cannot use them. An incident number or report from the Police or relevant traffic authority. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Here are 8 tips for writing great reviews. Sell tickets directly from your Ticketek Account. Hands down. Why even have the option of refundable tickets for an extra charge if I cant refund them? If there is a financial failure of any Transport provider. Fire A report from the fire service and/or police. In event of a Refund Application the English language version shall be the basis of settlement. Travelling can be a huge expense, which is why its normal to try to score savings when you can. I'd be interested whether this is something the ACCC would be interested in. Not that they are necessarily wrong, but people often don't comment when things go routinely right. Cool, just upload a goddamn police report. Worst website and app I have ever used!!! Attendance at business meetings and business travel. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Therefore, it's impossible to speak to an actual person. Where you cannot provide evidence that the person affected is within the. The fact that nobody at Ticketek seems to care about this issue and that I have been repeatedly ignored is actually more distressing than the $265 that I am out of pocketTrustpilot should give the option of assigning zero stars for companies like Ticketek. Ed Sheeran: 8:15 10:30pm, New South Wales / Australian Capital Territory, Read the Terms & Conditions for this event. 4 hours later before I could provide the de, Tried to buy concert tickets and both the website and the app wont let me purchase. Where a Ticket is offered for sale, sold or So thanks very much! Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. The COVID-19 situation is an unprecedented challenge for our global community and the safety and well-being of our fans and crew will always be our . An email from the Booking agent confirming they are unable to replace/re-issue the tickets. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. They will do anything to hide from you. Had to give 3 revised medical certificates because they didn't have enough detail about why I was sick, which honestly they shouldn't be allowed to do. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. Tickets were fully refundable so asked for refund as we couldnt see the match on 15th due to quarantine. Download the Ticketek App & add your ticket to your wallet now. The ticket fiasco for the Ed Sheeran Melbourne 2nd March 2023 show was a disaster of epic proportions. to then often have to go to their desk at the venue to follow up the issues. means the unforeseen change of the date of an examination that. A more suspicious person would say that they know this as it seems they have done it to others on the product review website. Like. After seat selection there is no obvious button to press to advance the the payment stage - the 'shopping trolley' disappears. Safe, Fast and Verified >|DprR5}F'+#&'GM.VMn750gtge%iaMX1o-|iSfjS,r2)HTu2ujrzn ZvP`i}F``empr]pq}pC#MKM/n]:gx6O;2=3;M;>#S3I Fully understand why they lock the tickets but for heavens sake 8 days out and still locked, try to contact someone to find where is the darm code to be found to unlock? If you've forgotten your account details, never fear we also . They agreed I shoudl get a refund, then asked for my account details for the refund. I want an refund, yet there is no way I can get it. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. For a detailed FAQ on these measures click here, Read the Terms & Conditions for this event. This is such scummy conduct. To read more about Covid-19 please visit our dedicated page here. I sent a message via the website and got the pdfs a day or so later. Budjerah: 6:00 6:30pm Press J to jump to the feed. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. (Receipt required for Doctors note refund up to 50 or equivalent). Ive forgotten my password/My password has expired. They are the shittest service in Australia. I went through other issue option and submitted claim to have tickets moved to later date(mary Poppins). I've bumped the ticket by responding as recently as January 2023. if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Sell tickets directly from your Ticketek Account. Their phone doesnt answerThey have not responded to emailsThey have not responded to multiple email forms. Their garbage outline needs us to be examined physically to be considered for refund, in the midst of a pandemic. What a suprise there is NO CONTACT NUMBER other than a computer generated message that gives you nothing. I got tickets to a concert from ticketek that got cancelled of covid. Please note that tickets for Melbourne and Adelaide concerts are still locked and fans will be notified when these tickets are released. A copy of the travel warning from the Government Agency. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. Ticketek Marketplace - Buy and Sell Tickets Buy guaranteed tickets for sold out events at a fair price. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. Then I looked on Trustpilot at their reviews and really started to worry! Released a technology that is fully flawed just like the rest of the governing bodies around the world. Why should I buy from Ticketek Marketplace? There is no customer service centre you can call, just an automated voice call telling you to email. They rapidly charged my credit card, then didn't provide the tickets. chevron_left, Availability & type of seating will vary & is set by the venue. If they mean no-shows, then so be it. If there is a financial failure of any Transport provider. Confirmation that the document cannot be replaced in time for the Booking. If Your Booking is cancelled or postponed by the provider, You should contact Our Customer Service team directly; see Your Booking confirmation or our website for contact details. NEVER NEVER again. Almost 90 days and still waiting for my refund back. Cutting-edge production - the likes of which have never been seen before in Australia or New Zealand . Are Refundable tickets available through Ticketek Marketplace? Through Fair Trading they claimed they refunded the money to an account that was closed the year before. and subject to change at any time. Immediate family Your husband, wife, partner, civil partner, parent, child, brother, sister, grandmother or grandfather, or stepfamily. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. This meant that I had to sit & concert was standing room only. Ticketek wastes YOUR TIME like it doesn't matter. Safe, Fast and Verified I will NEVER buy tickets from this company again! I tried being legitimate by paying extra for refundable tickets, but its almost like they want me to scalp them. Our integration means you can list tickets for resale directly from your Ticketek account. The refund period is from Thursday 14 October 2021 to Friday 12 November 2021. Buying Tickets on the Ticketek Website Step 1 - Sign in to My Ticketek Make your ticket buying experience easy by registering with My Ticketek, then signing in each time you visit the website. Doctors note or Medical Certificate confirming: means a physical or mental health condition that, Where you cannot provide evidence that the person was within Your, means unexpected disruption or failure of the public bus, train, tram or ferry network which is not foreseeable before the date of the. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. Fuck that, what a joke of an optional extra. Tixel is a safe ticket marketplace to trade tickets from Ticketek. (This can normally be obtained from the transport companys website). I find the app difficult to navigate. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Reddit and its partners use cookies and similar technologies to provide you with a better experience. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Refundable tickets offer enhanced cancellation rights if you can no longer attend an event for one of the listed reasons such as sickness, travel delays and adverse weather. Maximum refund value will not exceed 10,000 GBP or local currency equivalent. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Ticketek Australia you're a pathetic poor excuse for a company. I paid the additional cost in checkout for refundable tickets. There is no phone number, only an email which does not get answered. We may consider other Emergency Circumstances at our discretion. Why is the price displayed on my ticket different to what I paid? What a disgrace!! Clunky unhelpful booking site for Mary Poppins Melbourne. To protect fans, strict anti-scalping measures will be deployed for the tour, with all tickets digitally supplied and accessible via official ticketing apps only. means an Illness or accidental Injury to a person in the Booking or an Immediate Relative. Can't get through via phone, specifically says on their correspondence that a refund will be processed in due course so don't contact them. No worries, as your cousins for a DOCTORS NOTE STATING THEY HAVE CANCER AND YOU WANT TO SPEND TIME WITH THE FAMILY. Times are approx. I would and do prefer not to use their services. I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Any vehicleYouplan to use during theBooking. Breakdown A copy of the call out note froma nationalbreakdown recovery service. Companies can ask for reviews via automatic invitations. Event cancelled over a month ago and we're STILL awaiting a refund from Ticketek. The Ticketek phone line disconnects so cannot speak to someone directly to solve issue. In event of a Refund Application the English language version shall be the basis of settlement. Once got a response to an email because I didnt purchase the ticket wont gi. Is it cheaper to book online or through a travel agent? General disclaimer: All third party trademarks, images and copyrights on this page are used for the purpose of comparative advertising, criticism or review. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, terrorism, civil commotion; strikes and industrial action; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; naturalization, visa, in-vitro fertilisation, or other appointments; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Absolutely appealing customer service!!!!! It's about $1500 and I have no idea what to do next. If could give a minus 10 score I would. Adverse weather with no Government Agency warnings not to travel. Basically, because they're the only game in town, and they can do whatever they fucking like. Why is your site permanently unavailable. The best person in the world. If the event is cancelled or rescheduled, Ticketek Marketplace will refund you the amo I bought tickets through ticketek marketplace when directed through the ticketek website (as only single seats left for a netball game through the main website). I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Doctors note or Medical Certificate confirming: means unexpected disruption or failure of the public transport network which. They need a better system and more staff it seems. I couldn't return to where I was, no progress, the booking system repeated itself, etc. Zero stars, uselessly run, waste of a time company. Just fake a doctors note, cant imagine they review them too carefully. The phone message also contradicts itself. This is a public forum presenting user opinions on selected products and businesses, and as such the views expressed do not reflect the opinion of ProductReview.com.au. It makes you sign up, there are poor instructions, it is not user friendly,it timed me out when I had selected and paid for the tickets. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. I had the same experience as OP, had bought tickets to the NRL and specifically got refundable ones. No contact available anywhere.No responses from support requests, just an "we are trying hard, thanks for your patience.Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. A copy of the letter requiring Jury Service. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. You can do anything you want if you're the only game in town. Where You have not been physically examined by a Doctor prior to the date of the Booking. Voluntary relocation or where you are changing employer for a new role. Sell tickets directly from your Ticketek Account. Finally got an answer from them when I contacted fair trading to help. means an unforeseen circumstance completely outside. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! I promptly contacted customer support and requested refunds as the online refund options were not functional.Ticketek have not responded other than automated emails saying; "Thank you for your email we will reply as quickly as we can" on Jul 16, 2022 and later. Safe, Fast and Verified if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. ?Dodgy Dodgy company, someone in what ever department should be cracking down on these dodgy companies. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! We use dedicated people and clever technology to safeguard our platform. Would I ever get the tickets! You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Ive been trying to call them about some issues I had with the ticketing and I cant get through to a customer service representative on the phone, and then I see this has happened to so many people, how can they get away with this? Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. means the unforeseen change of the date of an examination that. Any reason for refund must not be foreseeable at the time. I have repeatedly submitted requests for a refund (including relevant evidentiary documentation) but just receive an outdated automated response citing covid as the reason for slow processing. Might be worth looking into? Its a disgrace. This isnt the first time there has be a ticketing failure and the incompetence of Ticketek is staggering! If there was a Zero Id use thatDO NOT USE Ticketek Marketplace thinking they are reputable & honourable brand They take your money months before the event and then hold onto it until you complain to consumer affairs or mediaAppalling and illegal to not meet their 10d refund policy. Simply do not try to contact them in any way shape or form.Worst customer service. What is the Ticketek Marketplace Terms and Conditions for? Further details in the disclaimer. Like I legitimately want to spend time with a sick relative and they want me to upload a doctors note proving she has cancer? Have spent over 3 hours trying to book tickets, then tried to contact my phone/email.Wish I'd NEVER received the gift vouchers. Where You are the business owner or registered Director, or a member of Your family is. The only reason people buy tickets from Ticketek is they have no other choice. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where You are worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Privacy (data erasure request) Allow me to pay for tickets and eventually send mobile tickets that can't be accessed.Website doesn't work. No, Ticketek Marketplace doesn't own the tickets so is unable to offer refunds or exchanges. I have now been trying for a refund for 6 months. To resell an Ticketek ticket, simply login to your account and select which tickets you wish to list for sale. 2023 Trustpilot, Inc. All rights reserved. If you exceed the ticket limit, Ticketek may at its discretion cancel any or all of your ticket orders and tickets without notice. I always find it crazy that this large organisation with a mainstream brand name is so consistently dodgy. No reply emails or any form of communication. You'd think that but I had the same shitty experience with them on this front. Instead I was sent the PDF email after the show. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. It's criminal and needs serious investigation. Frontier Touring, Special Guests: Maisie Peters and Budjerah. On-top of that you cant call anyone to purchase ticketsTerrible. Never ever again. I know this should be normal good service, not worth commenting on, but I was so relieved and wanted to balance out some of the other comments. Pleased to meet you, won't you guess my name? A police report confirming details of the theft. Change My Location Don't EVER buy for a friend, NIGHTMARE. Presented by: Do not purchase through ticketek marketplace if you can and recommend any event does not use ticketek. Do I need any special hardware or software for print at home tickets? Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: The following words or phrases have the meaning shown below wherever they appear in bold in this document. Many of us haven't booked on line since COVID started, The site is worse than I remember. Safe, Fast and Verified Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Ticketek Rewards - Redeem gift vouchers when you answer surveys See deal $89.90 Onwards Buy Ed Sheeran tickets starting at $89.90 Ticketek website will open in a new tab See deal $123.35 Onwards Buy Snoop Dogg tickets starting at $123.35 Ticketek website will open in a new tab See deal 30% Discount Scalping 18. We/Us/Our We are the Booking agent with whom You made the Booking. Ed's 2023 tour will see him performing at our most iconic stadiums in Wellington, Auckland, Brisbane, Sydney, Melbourne, Adelaide, and Perth. A copy of the notice of failure or disruption of the public transport. Wemay refund where You are unable to Attend Your Booking because of one of the following reasons associated with Covid-19: We dont refund where Youare worried about catching Covid-19 or where Your travel plans are affected by Covid-19 restrictions. Can I purchase multiple orders in one transaction? ProductReview.com.au has affiliate partnerships. I had tickets for an event that was supposed to be in 2020 and then 2021 and now I have a 3 month old and I thought Id be ok to leave her for a night by now but Im not. She made time to help & sort out the transfer of tickets to this area. What will a Marketplace ticket look like? The term "refundable" has a commonly understood interpretation and I would seriously question whether Ticketek's definition, and enforcement, fits within that. Doctor A qualified medical practitioner registered and licensed with a recognised professional body. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. I just resold a ticketek ticket on Tixel. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I have been linked to your site from Ticketek.co.nz. Poor service really. Are Refundable tickets offered on Gift Voucher sales? How totally useless. I have now been trying for a refund for 6 months. {"serverDuration": 19, "requestCorrelationId": "88cfe3fd1dbb642d"}. ?DO NOT BUY TICKETS FROM TICKETEK! IMPORTANT Any translation of this document from English is for assistance and information only. Cutting-edge production the likes of which have never been seen before in Australia or New Zealand will see Ed perform in the round surrounded by fans, to some of the largest venue attendances ever. Please also read the General Conditions of Refund. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. Booking The pre-planned and pre-booked service(s)/event(s)/flight(s)/ticket(s) transacted with Us by You. Hopeless website. Maisie Peters: 7:00 7:45pm When I call tiketek to explain that it might be a bit awkward getting a doctors note for my aunt (this is the real reason I dont want to go) I get an automated message and then hung up on.
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