I imagine at this point they may get back to me and I will explain to them that I have given the agreed 30days noticeAnd if they choose to ignore it then thats not my problem. | Read 241-259 Reviews out of 259. Lied about helping me reinstate a deleted direct debit so that I would end up having to pay an admin fee on top. Having booked online, I would have expected an email letting me know. this is extremely unprofessional. The gym had closed down suddenly in November 2021 and hasn't provided a refund. So I worked here (Boston club) as a gym and fitness instructor before it was closed down out of nowhere. DONT GO TO THIS PLACE AT ANY COST, Trugym chatham, I didn't like the showers. Fuming to be honest. The lessons are good when its not Ramadam or Eid because if they don't have enough members for the class it gets cancelled which I feel it is unfair to the people who are not muslim . Find out how we combat fake reviews. Firstly, thank you for reporting this to us. On their website and on the front door of the place it said that membership fees would be refunded pro-rota within 7-10 days. the recent cctv cameras introduction is also not only bothering me but most of us who cover. If your account has insufficient funds on the payment date then there will be an administration charge to cover costs. Here are 11 ways to become an excellent customer service professional: 1. All exercise bikes not working, along with many treadmills and crosstrainers out of order for weeks. Told the main desk I was receiving a poor service from my current gym and would like to try out the Thorpe bay facilitys for an hour to see if I liked it. Staff are the ones who represent the gym and are suppose to behave in a professional manner. Plus side, plenty of cardio equipment. because of this I was able to cancel my contract. I've had an amazing time going to this gym. it's never the same amount and do not expect any sort of customer service! Join the 261 people who've already contributed. Pay for a trustworthy gym that obeys the law so you get the proper financial protections. CON's / The gym is a mess! Gym was great but suddenly closed down with little more than a note on the door. Apparently it broke down three years ago and has not been fixed. Every message I had left was not responded to directly by the manager. With an attitude like this it will surely be closing down soon. I think there are more people than the capacity of gym. Submit an enquiry or refer a friend to truGym today! Find out how we combat fake reviews. They definitely make it difficult to contact them through their website. All rights reserved. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Date of experience: 10 November 2022. as a regular memeber of this gym i feel it as it is my responsibility. I am a paying customer at the Thorpe-Bay branch and asked if my wife could try out the gym as she was interested, they said no we can only show you around. How many stars would you give TruGym? Verification can help ensure real people write reviews about real companies. We also ensure all reviews are published without moderation. Not a problem there are always teething problems. Stockton On Tees - AVOID!! A nice gym and I enjoy my early morning workouts. They dont tell you that though so youre surprised with a hefty bill and then told you have to pay it. Find out how we combat fake reviews. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. THE WORST customer service i have ever had the misfortune to encounter. Most of the equipment is very old and remains unfixed for long periods of time. The TruGym in Uxbridge closed without warning and we're still taking payments AND bookings. TrugymStop taking payments from new customers when you know full well that you are closed !!!! Hopefully it goes without saying that if you join this gym you run a very real risk of losing your money. Joined new TruGym in Gateshead at the beginning of the year as the gym opened covid lockdown forced the gyms to close. Not helpful at all. There should be staff that keep it neat and tidy, and there are never any connection clips on the multigyms. Went there this afternoon and there was signing stating the gym was forced to close. The day before, my payment had been taken. Join now and save 30 (no joining fee offer). The lockers are hardly ever working and even after paying quite a bit we are told to bring in our own padlocks for the locker. Your experience matters. Anyone can write a Trustpilot review. 2023 Trustpilot A/S. The money left my account and from that date I have never heard anything from them. They are now pursuing me for 234 claiming I never cancelled. We also ensure all reviews are published without moderation. I then get an email in May saying I would be charged 14 per month. A great selection of cardio, strength, resistance and functional equipment to suit all ability levels. Waste of money. Anyone can write a Trustpilot review. This is when we could get in the pool from February. Very convenient opening at 5 a.m. and surprised how nice the changing rooms are. Plus, you avoid the $5 phone payment processing fee. I also send two emails through to them and I never even received an acknowledgement let along a response. But the other equipment makes up for it. DISGUSTING!! Stockton branch- good value and friendly staff but the steam room has been out of order for weeks and no sign of it getting fixed. The pool is excellent. Your experience matters. It is quite literally impossible to make a complaint or voice any issue and actually receive a response from this terrible company!! Find another gym do not get involved with them. After a few weeks of this i started to get upset. Found out from Jamie following a hit and run incident in the gym car park the cameras are DUMMIY! Worst customer service ever have not had one reply to my messages or calls!! Fuming to be honest. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Suggested companies are based on peoples browsing tendencies. woodland hills market owner; warframe norg brain without bait; firefighter class a uniform pin placement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If payments were made by credit card or by debit card within the last 3 months your bank should be able to help. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Absolutely horrified with this gym had been warned by friends should have listened taken 180 pound out my bank in two days with no apologies they taken my money early puttting me in my overdraft refunded it then quadruple charged the next morning this place had is no idea what they are doing the staff clearly havent got a clue and just rude still not sorted my money out been told I have to wait till Monday as the feels on desk said he cant do anything. I am stuck at this gym as it is the only ladies gym so there is deffinately a market for one . Your experience matters. Terrible service. A week ago he tried again to kick everyone out at half 11 and Myself and a few others refused and as a result he cancelled all our memberships and banned us from the gym. Absolutely the poorest new customer relationships ever!! Staff are brilliant and very helpful. i, Be vigilant about their policies. We use dedicated people and clever technology to safeguard our platform. I am very disappointed that you have emailed me as a new member. If this has not happened, then please email headoffice@trugym.co.uk with your name, club and a brief explanation, together with evidence of the transaction dates being different. Great equipment and when broken is fixed quickly. Having moved from another club where I paid more than double the price and much later opening times and had to give 3 months notice to leave - although there was a pool - thought Id try. Join the 269 people who've already contributed. 2/ showers to cold to use from November to February3/ Inappropriate and vile language rap music on in the gym on several occasion to which I had to ask for it to be turned off as its offensive 5/ Not feeling safe with some of the young males in the pool/ steam room and suffering abuse from them. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? The only this is that this is an extremely busy gym as it is luton's best ladies only gym. Amazing range of equipment - Ive never seen such an impressive collection of muscles which I found inspiring and people seem to just get on with their workouts no swearing or bad behaviour. Ash showed me around when i started and explained each machine and how it would benefit me, he is always willing to give a good service and always rises the spirits when i feel like im about to give up! I paid for a year membership and at that point had several months left. !What a disgrace. After further investigation and a recorded admission from the instructor - I discovered that he was not actually a qualified Les Mills instructor. Do you agree with TruGym's TrustScore? | Read 41-60 Reviews out of 241 I paid for a year membership and at that point had several months left. Join the 271 people who've already contributed. I would not recommend this gym to anyone. Absolutely Disgusting service their staff misdirecte you and then they go and say we didnt say anything, ridiculous service also very rude . Absolutely shocking customer service. The English lady with dark long hair, who I was told is the manager there, I found her quite abrupt and rude towards me. Gym is always clean and range of machines is good. Here are some useful contact details for the head office and director Mr Parmjit (Parm) Singh: Customer Services (direct debit):c.service@harlandsgroup.co.uk, Parmjit Singh: trugym.parm@gmail.com / parm@trugym.co.uk, Facebook Community: https://www.facebook.com/trugymfail, Your email address will not be published. the gym is very clean, the staff are very friendly and always up for a laugh! Anyone can write a Trustpilot review. How many stars would you give TruGym? All rights reserved. Cannot believe for a gym that is struggling to get customers, they do not welcome a free training session so that the public can try out the gym. It was a great gym to start off my journey on becoming the best version of my self. Voice your opinion today and hear what 263 customers have already said. This was a friendly gym in Boston Lincolnshire. How many stars would you give TruGym? They want you to sign up to a 12 month contract with the promise you can freeze free of charge. trugym customer service. Awful!!! Would definitely recommend to a friend especially with the ladies only facility. townhomes for rent in pg county. I dont think a company who can close a centre without notice and not refund members but somehow have other centres opened and are opening more?? Companies can ask for reviews via automatic invitations. This gym is disgraceful closed on the the day no warning, staff left with no jobs with no notice and members ripped off stay well away disgusting. The Stockton site seems to be run on a shoestring. Understandably very angry!! How many stars would you give TruGym? 0 star! Staff members were a mix bag. It pains me to say this but it would have been 5 stars for the way the great staff are/were also the fantastic classes were in BromleyThe trouble is that the staff were told by text message last night at 10:30pm that the gym is to close and will not be opening again.This is just a disgraceful way to treat everyone involved, especially by text with no notice, can only assume due to covid it was loosing money but come on Trugym this is disgusting!! !Poor service. Be proactive by paying attention to the customer's needs and offering help or recommendations . beyond me , they have sullied their name. Highly recommended. Join the 242 people who've already contributed. We use dedicated people and clever technology to safeguard our platform. Published on: January 2, 2023. We use dedicated people and clever technology to safeguard our platform. Although I have only had to wait once to get onto equipment ,their are no dumbbells available unless theres no classes on, also I would like to see a couple of spin bikes in the main area.Theres only 1 water fountain too, never can get to that, disappointed. I have recommended friends to join as staff always let us know when there are offers on joining etc which is great! It goes against our guidelines to offer incentives for reviews. The number for the centre was not being answered, neither were emails. The law is too good for TruGym though who just ignore refunds after blatant breaches of contract.My branch shut down down and I never received a membership refund. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. We want to make fitness affordable for everyone - our memberships start from only 14.99 per month. Even spend time trying to find a locker that works!PRO's / The gyms open times are good. God forbid you request to leave is apparently impossible! I don't know what they're called either so I can't Google it.This is by no means a bad review, I'm just writing away and realising I could vary my routine with a bit of confidence and knowledge. | Read 101-120 Reviews out of 258 Was told by receptionist I could only had a brief tour and if I wanted to try out any equipment I would have to pay for a day pass 16. Companies can ask for reviews via automatic invitations. Trugym luton are refusing to refund me 200 of my hard earned cash! It does seem that there are other members who have also not been refunded. TruGym in maidstone closed, without notification , just came in to gym like any other day to be greeted with this lovely message on the door.. "Maidstone is closing from 18th may 2022, we appreciate all the support members have given however the club has been forced to close for all queries regarding membership please email maidstoneATtrugym.co.uk" They have taken my direct debit the next day .. and im absolutely sure i will not get that money back.. absolute audacity ! 15.99 was taken out of my account for many Many Months and I never had chance to cancel my DD either I emailed them requesting to freeze or cancel my Membership in Aug 2018. Trugym is just at the level that suits me. Save your money, go elsewhere. Find out how we combat fake reviews. And the price is ok.Over all not impressed with the gym at all. Very clean with a good atmosphere and equiptment maintained to high levels. Absolutely flabbergasted of the audacity and attitude she had with me. Needs upgrading but brilliant staffThe gym equipment needs upgrading and steam sauna not in use for long time therefore it needs attention.Ewelina member of staff brilliant friendly helpful ,knowledgeable.She made me feel very comfortable.She should definitely be promoted as she got the right attitude for the job. The room upstairs has old rusty floorboards and a disgusting air con system that is black covered in dust and dirt. The branch (Chatham) don't even answer my emails now! The staff are always so friendly, helpful and encouraging when you need it the most. I have returned to the gym since the classes started up again, I am happy with the distancing and cleanliness however the standards of the classes are poor, normally they are run by independent trainers but in the move to save money they are run by existing staff. This gym is great! Plus side, plenty of cardio equipment. Management is awful only good thing about trugym Gateshead is the cleaner, shes a credit to them, helpful and extremely polite! All of the members that I have encountered at the gym were very supportive and helpful. A wide variety of equipment to suit your personal needs. They now refuse to refund monies taken. Your experience matters. Staff on the phone where rude and abrupt and not helpful at all. How many stars would you give TruGym? It goes against our guidelines to offer incentives for reviews. For 3 weeks every time I attended the gym my card would not allow me access and I would sometimes be waiting around for 15 minutes for a member of staff to be let in. I asked for complaints procedure for head office and that was also denied. 2023 Trustpilot, Inc. All rights reserved. The gym at Stockton is drastically in need of input.There is NO air conditioning, which wouldn't be so bad but the windows don't open either, so it's mafting. Weights are all over the place. Howev after a month or so the member of staff who was working till midnight decided it was a good idea to consistently kick everyone out at half 11. No contract options, student memberships, corporate offers, or pay for the year up front. The equipment is good and I find that any issues raised were dealt with quickly and professionaly. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Facilities are okay but not worth the hassle, would rather go to a different gym and pay more- total and utter crap! Your experience matters. we were never told about it and there are no signs of cctv anywhere to warn us. TruGym Reviews | Read Customer Service Reviews of trugym.co.uk Fitness & Weight Lifting Fitness centre TruGym TruGym Reviews 272 Poor 2.0 VERIFIED COMPANY trugym.co.uk Visit this website Write a review 29% 17% 12% 2-star 8% 1-star 34% Filter Sort: Most relevant Waleed 1 review GB 5 days ago Huddersfield gym- horrible service No matter how many times I try to contact them I never get a response. It's not worth the membership money.You are better off going to the non-contract gyms you can cancel anytime and who also have new and maintained equipment. Its hard to believe this is actually a trading company (for now!). We use dedicated people and clever technology to safeguard our platform. The staff and instructors are lovely and always happy to help. why have staff who cant help you on how to use equipment.Asked Hayley staff on Friday for help and she said she did not know how to use the equipment.How can she not know how to use the equipment when she is prompting the gym as she is staff.All she did was sat down and eat and not help at all. We take reports like this very seriously and I can assure you that we will be conducting a full investigation into the matter.Thanks, The truGym Team, Rubbish customer service.
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